Question 1

Is the Item Genuine and New?

Accepted Answer

Every item we sell is Guaranteed to be 100% Authentic & Original and Brand New.

Question 2

Is PoshSpex legit?

Accepted Answer

PoshSpec is exactly the kind of source you can trust, because you can check our reputation before you buy. We are a Family run business 12+ years Online haver over 150K Thousand Happy customers, We Accept Paypal, Klarna etc and a 30-60 Day returns policy if you are not satisfied, and enjoy your item knowing it is guaranteed 100% Brand New Authentic and Original.

Question 3

Are Your Sunglasses Supplied With Original Boxes?

Accepted Answer

All our Sunglasses are Brand New and supplied with Official Brand Gift Boxes, with All Official Paperwork exactly as you would receive them if you were to purchase them from a high street retailer. An example picture of product packaging is listed on each item listing. We do not sell loose, unboxed sunglasses

Question 4

Can I return it?

Accepted Answer

Yes. You can return regular purchases for up to 30 days after delivery for peace of mind, but you can also extend the return policy should you require for a certain date. If you wish to Extend the returns policy please state the date you require in the notes section at checkout once placing Order and we shall honour 30 day return from this date.

Question 5

Is it Guaranteed?

Accepted Answer

We guarantee every watch we sell for at least 12 Months. The details of our guarantee policy on each product page. Yes all items carry either a direct manufacturers warranty for 12 Months or alternatively for brands we are third party stockists for our own 12 Month seller warranty. Our warranty is a mirror of the original manufacturer warranty. If there is a mechanical fault with the watch movement we will repair or replace the sunglasses. Warranty does not cover accidental damage, water damage, strap, loss of stones or the plating/colour. If you need to make a warranty claim please get in touch with us and we will assist you.

Question 6

Why Are Your Prices So Low?

Accepted Answer

PoshSpex has well establish relationships with a number of wholesale, Jewellery and Distributor partners enabling us to secure great savings which in turn we pass on to our customers. As a result, we are able to offer substantial discounts in some cases up to 65% off RRP.

Question 7

Who Do You Use To Ship Your Item?

Accepted Answer

We use DPD for UK shipments and DHL Express to ship our international orders. All items are fully insured for any loss or damages for peace of mind. All Items are Shipped from the UK. Free Shipping Over £99.

Question 8

What Payment Methods are Available?

Accepted Answer

We accept PayPal and All Credit and Debit Card also AMEX, Klarna & Clearpay For orders placed in the UK and Worldwide. Please see our Payment Options page for further details, including policies for international orders.

Question 9

When will my Order Ship?

Accepted Answer

We attempt to ship every order as soon as possible, depending on the inventory status: In-stock items Delivery within 3-6 business days and we also Offer Express Next Day delivery. Also Items to Order in Delivery is within 6-12 business days.

Question 10

When Will I Be Refunded?

Accepted Answer

All Refunds are processed within 14 working days from the date the watch is returned back to us also we normally always processed sooner.

Question 11

What are your Hours of Operation?

Accepted Answer

09:00 a.m. — 5:00 p.m. Monday-Friday Closed Saturday, Sunday, and holidays.

Question 12

Who will help if I have a problem?

Accepted Answer

Our customer service staff will gladly provide assistance by telephone or email or livechat. Our Phone Number 01642 688 727 and Email sales@poshspex.com See our contact us page.

Question 13

Is my Information Safe with you?

Accepted Answer

We use state-of-the art encryption and fraud detection technology to protect your personal information and assure your security. We keep only enough information to process your order. We never sell, lease, or share your email address or other personal information.

Modal Dialog Title